2020 State of the CIO

In its 19th year, the 2020 State of the CIO research highlights the growing recognition of the value that CIO’s bring to business strategy as well as their increasing customer-centric focus. This webcast, hosted by Adam Dennison, SVP/General Manager, IDG Events & Publisher, CIO, joined by Shannon Gath, VP & CIO at AMAG Pharmaceuticals; Nicole Raimundo, CIO for Town of Cary, North Carolina; and David Behen, VP & CIO at La-Z-Boy, reviews the study and offers the CIO perspective and advice as they relate to the results of the survey.

Key Takeaways:
  • Role Expansion: 95% of CIOs say that their role is expanding to include new responsibilities – the main areas are cybersecurity (64%), data privacy/compliance (49%) and customer experience (46%).

  • Business Initiatives: IT and LOB are aligned on the top two business initiatives that
    will drive the most IT investment in 2020 – increase operational efficiency and improve customer experience.


  • Skills Challenge: Looking at the technology-related areas where CIOs expect to have the most difficulty finding appropriate skillsets - topping the list the cybersecurity, data science/analytics and AI/ML/RPA.

Watch the full webcast to learn first-hand what CIOs are saying about their goals and initiatives.